Refund and Returns Policy – Winotis

At Winotis, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

1. Return Eligibility

We accept returns for unused and undamaged items in their original packaging within 30 days of delivery. To qualify for a return, the product must meet the following conditions:

  • The item must be unused, unworn, and unwashed.
  • The item must be returned in its original packaging, including tags and labels.
  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items:

  • Gift cards and promotional items
  • Personalized or custom-made products
  • Items marked as “Final Sale”

2. How to Initiate a Return

To start a return, please contact our customer support team:
📧 Email: info@winotis.xyz
📞 Phone: (603) 625-6544

Once your return request is approved, we will provide detailed return instructions. Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Process

  • Once we receive and inspect the returned item, we will process the refund within 5-7 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • Shipping fees are non-refundable unless the return is due to a defect or incorrect item.

4. Exchanges

If you need to exchange an item for a different size or color, please contact us. Exchanges are subject to product availability. If the requested item is unavailable, we will process a refund instead.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account.
  • Contact your credit card company (it may take some time to process).
  • If the issue persists, reach out to us at info@winotis.xyz.

7. Contact Information

For any questions or concerns regarding our refund and return policy, feel free to contact us:

📍 Address: 1514 Kennewick Dr, Sunnyvale, CA 94087, USA
📞 Phone: (603) 625-6544
📧 Email: info@winotis.xyz

We appreciate your trust in Winotis and are committed to providing the best shopping experience possible!