Return & Refund Policy
At Winotis, your satisfaction is our top priority. We strive to provide the best automatic cleaning tools for your home, and we want you to shop with confidence. If you’re not completely satisfied with your purchase, our return and refund policy is designed to ensure a smooth experience.
1. Eligibility for Returns
You may return most items purchased from Winotis within 30 days of receiving your order. To qualify for a return, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@winotis.xyz or call us at (480) 635-8702. Provide your order number and details about the item you wish to return.
- Receive Instructions: Our team will provide you with return instructions and a return authorization number.
- Pack Your Item: Carefully package the item in its original packaging, including all accessories and documentation.
3. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
6. Contact Information
For any questions regarding our return and refund policy, feel free to reach out:
- Address: 201 COUNTRY BOY CT, HOUMA, LA 70364-4444, USA
- Phone: (480) 635-8702
- Email: info@winotis.xyz
At Winotis, we’re committed to ensuring your experience with our automatic cleaning tools is nothing short of exceptional. Thank you for choosing us!